Frequently asked questions
Quick answers about booking, vouchers, cancellations and payments.
How do I receive my booking?
As soon as your booking is confirmed, we email an e-voucher with the meeting point, start time, inclusions and the local operator’s contact number. Nothing is shipped — show the voucher on your phone.
Are prices inclusive of GST?
Yes. Every price on the site is inclusive of GST. There are no extra booking fees at checkout.
Are entry tickets included in day tours?
Each listing has an “Included” and “Not included” list. On most private car tours, monument entry tickets are not included so you pay only for the sites you choose.
Can I cancel or change my booking?
Most experiences can be cancelled free up to 48 hours before the start time. Date changes are subject to availability. See our cancellation & refund policy.
What if the activity is cancelled because of weather?
If the operator or authorities cancel an activity (for example a boat safari or a mountain road closure), you can choose a new date or a full refund.
Why do you ask for my PIN code?
We need a valid billing address in India for your GST invoice. The PIN code must match the state you select.
Do I need ID for permits?
Some areas, such as Tsomgo Lake in Sikkim, need a protected-area permit. Carry a government photo ID and share the details we request after booking.
How can I contact you?
Call or WhatsApp +91 7303240554 or email info@satviktravelsco.com.